Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
All our product dimensions, weights and details are stated on the product page under Item Description and Product Information. In addition, some of our products contain images that show the exact dimensions on the photo in inches / cm.
All our products are made in China.
Cookflip is a US based company located in Falls Church, Virginia. Our partner warehouses are located in China, with a back up warehouse in Richmond, Virginia.
The prices displayed on our site are tax free in US Dollars except for the United States, which means you may be liable to pay for duties and taxes once you receive your order if you live outside of the United States.
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
For further details of charges, please contact your local customs office.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Once you place your order, please allow 1-2 business days to process your orders. After that, it will take 10-15 business days for delivery to the United States and Canada, with additional 3-4 days for orders to the United Kingdom, New Zealand, and Australia.